Customer Support

A: At FADECENT KENYA, we are committed to ensuring the highest quality for our mobile phone accessories. All FDK products come with a guaranteed 1-year warranty from the date of purchase. This warranty provides coverage for any manufacturing defects that may occur during normal use. However, please note that the warranty does not cover physical damage, regardless of the cause. For any warranty claims, please retain your receipt and contact our customer service team, who will be happy to assist you with the process.

A: FDK products are our exclusive in-house product line at FADECENT KENYA, specifically crafted to ensure the highest quality at affordable prices. By eliminating middlemen, we can offer these premium mobile phone accessories directly to our clients, guaranteeing both quality and affordability. Whether you’re looking for cases, chargers, or screen protectors, choosing FDK products means you’re opting for dependable, top-of-the-line accessories uniquely designed to meet the needs of our local customers.

A: Yes, all our online products come with a warranty. At FADECENT KENYA, we are committed to ensuring that our customers receive quality mobile phone accessories. As long as the product does not have any physical damage and the terms and conditions of the warranty are followed, it is warranted and can be changed. Our warranty policy is designed to provide you with peace of mind, so you can shop confidently knowing that your purchases are protected.

A: At FADECENT KENYA, we strive to ensure all our customers receive high-quality mobile phone accessories. In the rare event that you experience a malfunction with a product, here’s what you need to do to get a product swap: 1. Test the Product Upon Delivery: It's highly recommended that you test the product as soon as it is delivered to ensure it is in good working condition. 2. Contact Us Within 24 Hours: If you discover any malfunction, you must contact us within 24 hours of receiving the product. This is crucial as it falls within our product swap policy. 3. Reach Out to Customer Support: Provide your order details and describe the issue you are facing. Our customer support team will guide you through the necessary steps to facilitate the product swap. By following these steps, you'll ensure a smooth and efficient process in resolving any issues with your product. Our goal at FADECENT KENYA is to provide you with excellent service and top-quality mobile phone accessories at unbeatable prices.